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Refund Policy

We hope you and your little ones love everything you order from Mini Kido. However, if you need to return an item, we're here to help. This policy outlines your rights and our procedures under UK consumer law.

Your Statutory Rights Under The Consumer Contracts Regulations 2013

When you shop online, you have a legal 14-day "cooling-off" period that starts the day after you receive your order. During this time, you have the right to cancel your order for any reason and receive a full refund.

Please note: This is a right to cancel, not just return. You must inform us of your decision to cancel within this 14-day window.

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Last Updated: 18/09/2025

How to return an item and the returns process

  1. Contact Us: To start a return, please email us at [your email address, e.g., returns@yourbrand.com] within 30 days of receiving your order. Include your order number and the items you wish to return. We will then provide you with a Returns Authorisation number and instructions for posting the items back to us.

    • Why we do this: This helps us track your return efficiently and ensures it is processed quickly once received.

  2. Condition of Items: Returned items must be unworn, unwashed, and in their original condition with all tags still attached. For hygiene reasons, we cannot accept returns of faulty or incorrect underwear or socks unless they are faulty or sent in error by us.

  3. Posting Your Return:

    • You have 14 days from telling us you wish to cancel to send the items back to us.

    • You are responsible for the cost of returning the items to us unless the item is faulty, damaged, or we sent you the wrong product.

    • We strongly recommend using a tracked and insured postal service, as we cannot be responsible for returns that are lost in transit.

when will i get my refund?

  • Once we receive the returned items and have checked their condition, we will process your refund within 14 calendar days.

  • We will refund you via the original payment method used for the order.

  • Please note that shipping costs (both original and return) are only refunded if the return is a result of our error (e.g., faulty item or incorrect item sent).

3. Your Statutory Rights Under The Consumer Rights Act 2015

This policy does not affect your statutory rights. By law, goods must be:

  • Of satisfactory quality

  • As described

  • Fit for purpose

  • If an item you purchased is faulty, damaged upon arrival, or not as described, you are entitled to a full refund, including the original outbound and return postage costs. Please contact us immediately at [your email address] and we will arrange a return and refund for you.

4. sale items

Items purchased at a discount during a sale can be returned for a refund under the same conditions as full-price items, provided they are returned in their original condition.

5. exchanges

We currently do not offer direct exchanges. To change an item for a different size or colour, please return the original item for a refund and place a new order on our website.

6. contact us

If you have any questions about returning an item to your shop, please contact our customer service team at:

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